Death by Patient Portal
Are you ever overwhelmed by the need to constructively deal with an impossible-to manage stream of electronic inundation?
Here's one excellent solution that's spreading...
Who among us doesn’t spend too much valuable time managing communications and information feeds from and with friends, customers, prospects, clients, managers, suppliers, information sources, insurance providers, support staffs, and others?
Here’s a story that struck a nerve, both for its author and for me. I think it will appeal to you as well.
It has the right amount of grit to it, bringing the author’s pain to life so you can imagine the pain. It doesn’t matter that he’s a doctor — well, it does, in some ways, because that makes the story and his experiences more real.
But people in most walks of life bring feeling to their work, so if you suffer from too much email and other input streams and feel bad about it, take the time to read “Death by Patient Portal” and internalize the author’s feelings, findings, and solution (which many of his peers are copying, no doubt with his complete approval.)
Then come back and share your reactions to the article and how it might apply to your own e-situation in life. Would you do what the article’s author did? What did you get out of the article?
The hidden messages here are:
1. communicate rather than respond
2. get the team involved
I recommend a book - The Hamster Revolution, by Mike Song. It's a parable about electronic overload with amazing solutions to help manage the torrent.